“In god we trust and for everything else there is data”

Lean Six Sigma as a process improvement methodology is relevant for all internal functions which enables organizational processes and IT Infrastructure is no exception to the same. Like all business processes, IT Infrastructure Processes too need data driven methods to be deployed to enable decision making which is accurate, sans gut feel and have a mathematical basis. It is very correctly said that if you cannot measure, you cannot improve, so in order to measure the current process and its performance and to take decisions based on statistical tools it is very imperative that you understand the usage of same.IT Development and Support have their own peculiar challenges and those needs to be addressed in a more organized manner and lean Six Sigma could be a great advantage.

Gone are the days when one could use brilliance to manage IT Infrastructure, there is a definitive need for data driven methods, organized improvement methods, usage of internationally accepted problem solving methodology and tools, usage of Lean principles in IT, working at identification & reduction of NVA activities in the work flow, usage of data visualization tools in decision making is the order of the day.

IT Infrastructure needs a lot of alternative identification methods deployed, symptom prioritization, dashboards in order to measure the current process and its performance to take corrective and/or preventive action based upon the results.

IT Infrastructure as other business functions also needs some processes around to manage the day to day activities in order to provide value to the customer and in order to manage the same, management systems like Six Sigma have to be introduced. IT processes of Incident Management, Problem Management, Messaging Management, Security Management, Procurement Management, Change Management, Release and Deployment Management, Access Management, IT Operations Management, Availability Management all need their share of seriousness and deployment of data driven methods of measurement & improvement.

Adroitserve has helped individuals and corporates at Technology Department use Lean Six Sigma methods in contributing benefits for the organization.

Please feel free to speak to our consultants for any Lean Six Sigma Consulting, Training, Corporate Partnership, co-branding opportunities, or any assistance you need on Consulting on lean six sigma. You may also contact us for hiring of lean six sigma certified professionals on demand or on your payroll. Please read our case study for more insight on lean six sigma implementation in the IT Infrastructure Departments.


By implementing the approach of six sigma, organizations and industries understood some important steps which contributed to the success story of the concept:

1) Customer Focus

A customer-focused six sigma quality management has helped organizations increase their market share and reduce their cost. This concept surrounds the word ‘customer’. Everything what is analyzed, done, achieved, processed, is according to the needs and satisfaction of customers. Six Sigma recreates an atmosphere to focus on needs of customers including performance expectations, reliability, time delivery, transparency, competitive prices and so on. It explains that customers are the one who take the business to heights and drive the direction of the company. This all helps organizations achieve their goals and increase their profits with more accuracy and perfection.

2) Employee Engagement

Employee motivation is a complex activity but on the other side it is based on the basic platform of need of recognition among the employees. Six Sigma eliminates the error of not telling people how they are working and what organization expects out of their capabilities. It explains that the idea of including employees in the decision making processes of company is always considered good because these are the only people who know every customer in person and understand their needs and thoughts deeply.

3) Distaste to defect and variation

Implementation of six sigma means, opting for one of the most powerful breakthrough management tools ever devised, promising cost reduction and eradication of mistakes by recreating the processes so that defects are never produced in the first place itself.

Six Sigma as a Metric

Six sigma as a Management System

DFSS (Design for Six Sigma)

Implementation Roles

Origin and Meaning of the term “Six Sigma Process”